AnchorGrid Beta
New Android joins iPhone in the private beta

Mobile remote support that fits into your existing help desk.

Support iPhone and Android devices quickly, without replacing the tools you already use.

Request beta access See a real session
iPhone + Android Attended support Nothing for the technician to install
Live demo · you play both sides

Start a session without leaving the page.

Customer’s phone
AnchorGrid

Remote support,
the moment you need it.

Share a 9-digit code with your technician. They guide you through your screen, nothing more, and only while you allow it.

You stay in controlApprove every session and end it with one tap.
Screen only, never your dataThey see what you share. No files, no background access.
Verified techniciansEvery request shows who is asking and which workspace.
Technician’s browser
acme.anchorgrid.io/pair
AnchorGrid

Enter the one-time code from the customer’s device.

Waiting for the customer to create a code.

On the phone · Choose a platform, then start a support session.

Live demo · you play both sides · nothing is transmitted

Choose a platform, then start a support session.
01 / The mobile gap

Your stack covers every screen except the ones in pockets.

Desktop remote support has been a solved problem for decades. Most teams already own a tool that reaches Mac, Windows, and Linux. Then a phone breaks, and the workflow falls back to screenshots and guesswork.

AnchorGrid is the missing layer: purpose-built for iPhone and Android, sitting next to the help desk and desktop tools you keep.

Remote-support coverage · a typical IT stack
Mac Covered today
Windows Covered today
Linux Covered today
iPhone The mobile gap
Android The mobile gap
AnchorGrid fills the mobile rows iPhone + Android
02 / The workflow

What supporting a phone looks like, before and after.

Ask the customer for screenshots and a play-by-play of what they see.
Watch the shared mobile screen live in the technician’s browser.
A session drops and everyone guesses which side failed.
Automatic recovery keeps the session moving and records the interruption.
Dig through raw logs when someone asks what happened.
Open the Session Story, Health Score, Root Cause, and evidence timeline.
Replace or overlap the support stack to fill one mobile gap.
Keep the help desk, RMM, MDM, and desktop tools your team already uses.
03 / How it works

One session, from request to answer.

Every step has a clear owner, a visible handoff, and an outcome your team can understand after the call.

01 / 05Scroll to follow the session
Owner
Customer

Start

The customer opens AnchorGrid on their iPhone or Android device and creates a one-time support code.

The code moves the session into the technician’s browser.
04 / Session intelligence

Know exactly why every session succeeded, or didn’t.

This report is derived from the product’s real Android recovery vocabulary and production scoring rules. Start with the answer, open the evidence, then inspect sanitized raw entries only when you need them.

SucceededRecovered automatically1 network outage · 35 sUsed TURN relayNetwork-related
Session story

The session connected directly and streamed normally for twelve minutes. The device then lost its network for 35 seconds. AnchorGrid tried six full connection rebuilds while the device was offline. When the network returned, the session recovered automatically over an encrypted TURN relay. No one restarted the app or created a new session.

Detected
12:04
Recovered
12:39
Customer impact
35 s frozen
Manual action
None
Telemetry

RTT checkpoints across the session, with the outage held in context.

NormalOutage
Timeline

Concise diagnosis first, supporting evidence second, sanitized logs on demand.

Duration
35 s
Tier B rebuilds
6 attempts
Recovery
Successful
Network
Returned
New path
TURN relay
Manual action
None
Health score
100 baseline
66
Fair

Recovered, with a meaningful interruption

Every point is tied to evidence from the session timeline.

What cost points
Network outage35 s offline
-10
Tier B rebuilds6 attempts
-6
Tier A reconnect1 attempt
-1
RTT spikepeak 220 ms
-1
Packet loss2.87% average
-6
TURN fallback67% on relay
-10
Connection summary
Final path
TURN relay
Average RTT
118 ms
Peak RTT
220 ms
Average loss
2.9%
Recoveries
1 successful
Manual action
None
Root cause
Local network drop
Network-related · not signaling · high confidence
Evidence
  • Media disconnected while signaling stayed healthy
  • The device reported its network returning after 35 seconds
  • The connection recovered immediately after token refresh
  • The restored path used an encrypted TURN relay
Device history · Pixel 9 Pro

One network incident in the last three sessions. The pattern stays attached to the device, not buried in one log.

Today · this sessionRecovered66
Jul 24 · 11mClean96
Jul 17 · 9mRelayed88
Static, sanitized fixture. No API call, session creation, tenant lookup, or customer data.
05 / Automatic recovery

Networks drop. Sessions shouldn’t end.

Phones move between Wi-Fi and cellular. When the connection disappears, AnchorGrid keeps the session open, rebuilds the path, and records the interruption so the technician does not have to guess later.

Pixel 9 Pro · demo session
RTT 42 ms · loss 0.00% · direct
  1. Connected
    Direct · 42 ms
  2. Network lost
    Picture freezes
  3. Recovering
    Automatic · no clicks
  4. Session restored
    35 s · outage logged
06 / Pricing

Already have remote support? Keep it. AnchorGrid fills the mobile gap.

Beta access stays simple: the customer apps are free, supported devices are not metered, and paid plans are shaped around the technicians doing the work.

See pricing
07 / Why this exists

Built by someone who kept hitting the same wall.

I work in IT. Our remote-support stack covered Mac, Windows, and Linux, but the phone in the customer’s hand still turned every ticket into twenty questions.

The usual answer was another enterprise suite that overlapped tools we already owned. AnchorGrid is the mobile layer I wanted instead: focused, honest about platform boundaries, and designed to sit next to the help desk rather than replace it.

AT
Alex Thompson
Builds and runs AnchorGrid · Memphis, Tennessee
Signal-check 003

The mobile layer for your help desk.

iPhone and Android screen support that complements the tools you keep. Join the beta and try it on one real session.

Request beta access