Terms

These Terms are the agreement between you and AnchorGrid when you use the AnchorGrid service. By signing in, accepting an invitation, or using the iOS app, you agree to them. If you don't, don't use the service.

AnchorGrid is an iOS remote support tool. End-users open the AnchorGrid iOS app on their iPhone or iPad and receive a 9-digit code. A technician enters that code in their browser, and the device screen is shared in real time to the technician's browser tab. Each customer gets a AnchorGrid workspace at a dedicated subdomain.

AnchorGrid is in active development. Features may change, ship, or be withdrawn. We give workspace administrators reasonable notice of any material change to functionality or data handling.

You're responsible for actions taken with your account credentials and for actions taken by users you invite into your workspace. Treat the password like a password. Don't share single accounts across multiple humans.

Workspace administrators are responsible for the configuration of their own workspace, including who has access, what roles they hold, and whether AnchorGrid support staff are granted access via the support-access mechanism.

Use AnchorGrid to support iOS devices owned, managed, or used by people who have consented to remote support. The 9-digit code flow is designed for explicit, in-the-moment consent: the end-user reads the code to the technician. Don't try to circumvent that consent step.

You agree not to:

• Monitor anyone's device without their consent
• Use AnchorGrid to commit a crime or facilitate one
• Attempt to break AnchorGrid's tenant isolation, reverse-engineer the service, or probe for vulnerabilities outside a responsible-disclosure context
• Resell or rebrand AnchorGrid as your own product without a written agreement
• Use AnchorGrid to send unsolicited bulk messages

We may suspend or terminate access for violations of this section. Material violations don't get advance notice; we'll explain after the fact.

You own the data you put into AnchorGrid. We process it on your behalf to deliver the service. Details on what we collect, how long we keep it, and who we share it with are in the Privacy Policy.

On termination of your workspace, you can request an export. After a reasonable retention window for disaster recovery (typically 30 days), the data is deleted from production systems.

This section summarizes how AnchorGrid handles personal data so an IT or procurement team can evaluate it without a separate document.

• Roles. For the personal data in your workspace (your members and the end users you support), you are the data controller and AnchorGrid is your processor. We process that data only to provide the service and in line with your instructions as expressed through the product.
• Scope. What we process, why, and for how long is itemized in the Privacy Policy: account details, session metadata, and audit logs. Screen contents are relayed live and not stored.
• Sub-processors. The named infrastructure providers (hosting, edge, TURN relay, email, error monitoring) are listed in the Privacy Policy. We do not sell data or use it to train machine-learning models.
• Security. Traffic is served over HTTPS, the media path is encrypted by WebRTC itself, passwords are stored only as bcrypt hashes, and cross-tenant reads are blocked at the application layer.
• Data-subject requests. Workspace administrators can edit or remove members and export or delete workspace data from the product. Individuals can also email us to exercise access, correction, or deletion rights; we respond within 30 days.
• Incident notice. If we become aware of a breach affecting your workspace data, we will notify workspace administrators without undue delay and share what we know.
• Deletion on exit. On termination you can request an export; production data is deleted after a brief disaster-recovery retention window (typically 30 days).

If your organization requires a signed data-processing agreement or additional security documentation before adopting AnchorGrid, contact us and we will work through it.

AnchorGrid is in early phase. Today it has no contractual uptime SLA, no SOC 2 attestation, and no commitment to a specific retention window beyond the operational defaults stated above. If your environment requires those commitments before you can use the service, get in touch. We're happy to discuss what would unblock you.

Plans and pricing. The AnchorGrid business plan is $19 per technician per month when billed monthly, or $15 per technician per month when billed annually (paid upfront, ~21% discount). Unlimited devices per technician, unlimited sessions, no minimum spend. A free personal tier is on the roadmap and not available at launch.

Trials. New workspaces get a 14-day free trial of the business plan. We don't require a credit card to start the trial. We'll send reminders by email and in-app as the trial nears its end. If you don't add a payment method before the trial expires, the workspace transitions to read-only: your data remains, but sessions stop running until billing is set up.

Currency. Prices and billing are in US Dollars on launch. Other currencies may follow.

Cancellation. You can cancel anytime from your workspace settings; cancellation takes effect at the end of the current billing period and your workspace stays active through that period. If you need an immediate cancellation, contact support.

Refunds. Annual plans are non-refundable except where required by law. Monthly plans aren't prorated for partial-month cancellations.

Price changes. If we change pricing for an existing paying workspace, we'll give at least 30 days' notice and you can cancel before the new rate takes effect.

AnchorGrid is provided “as is.” To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that the service will be uninterrupted, error-free, or completely secure.

To the extent permitted by law, AnchorGrid's aggregate liability for any claim arising out of or relating to these Terms or the service is limited to the total amount you paid us in the 12 months preceding the event giving rise to the claim. Neither party is liable to the other for indirect, incidental, consequential, or punitive damages.

You can stop using AnchorGrid at any time. Workspace administrators can close a workspace by contacting us. We can terminate or suspend access for violations of these Terms or for non-payment, with notice where the circumstances allow.

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law provisions. Any dispute is resolved in the state or federal courts located in Tennessee.

When we change these Terms materially, we'll update the effective date and email workspace administrators. Continued use after the effective date constitutes acceptance.

Questions: alex.cthompson97@gmail.com.